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Terms and Conditions

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By placing an order on this website, you are agreeing to the following terms and conditions:

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1. Orders and Cancellations

1. Order Acceptance Policy
In order to place an order, we require your name, email address, payment details and the details of the order. We will store the details of your order on our systems in order to process this, and full details of how and where your data is stored can be found in our privacy policy (available at the bottom of this page). Once an order has been successfully placed and accepted we'll send you an order confirmation email to the email address entered during the checkout process. If you do not receive this email please contact us so we can check that the order has gone through and ensure you receive the email.

All orders and subscription requests received are subject to acceptance by La Fête Fleurie and any of its personnel, reserve the right, at our absolute discretion, to reject any order without giving reasons. In the event of rejection, we will refund or cancel any payments received in full, via the payment method used to place the order.

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2. Timing of your order
Place your order by 3 pm on Wednesday to receive your flowers on the Friday or Saturday of that week.

3. Pausing or cancelling your subscription
If you wish to change your subscription, we can allow you to pause your subscription and we need 14 days notice to ensure the flowers are not set

2. Payments

1. We accept Paypal & debit card/credit cards. In order to offer the best security, all our payments are processed securely by Stripe or, if selected as a payment option, Paypal.

2. We never store or have access to your credit or debit card details.

3. Prices

All prices have a delivery charge added at the checkout - all flowers are delivered by hand locally

 

4. Delivery Policy

1. Timed deliveries are not available.

2. Although our team will always try our best to ensure punctual delivery for our customers, La Fête Fleurie cannot be held responsible if a delivery arrives late due to any circumstances impacting the availability of the postal service that we use or anything else outside of our control.

3. La Fête Fleurie only delivers within the United Kingdom

4. We reserve the right, at our absolute discretion, to use a different delivery method without prior notification.

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5. Our Promise, Returns and Refunds

1. We aim to delight our customers by delivering fresh flowers and food, in great condition, on time.

2. Freshness
Our flowers are occasionally sent out in bud form meaning they will last longer with the recipient. If you receive flowers or food that does not seem fresh, please contact us and we will arrange a replacement.

3. Damage
While our products are packed carefully to ensure they arrive as fresh and beautiful as when they left us, on a small number of occasions (and for reasons beyond our control) they may get damaged in transit. Should this occur to a level that you deem unacceptable, please contact us so that we can arrange a free replacement or a refund. Please note that you will need to email us a photo of the damaged products in question within 72 hours of receipt in order to be eligible for a refund. If we offer you a refund, we will refund you the full amount within 3 days. Please note that banks might take an additional 3-5 days to refund the amount to your card.

4. Non-Delivery
While we do everything we can to make sure our products are delivered, sometimes mistakes do happen and deliveries don't turn up. If we fail to deliver your order (i.e. if your products have not arrived within 3 days of their intended delivery date) we will send you a free replacement or a refund. If we offer you a refund, we will refund you the full amount within 3 days. Please note that banks might take an additional 3-5 days to refund the amount on your card.

5. Returns
Please understand that due to the perishable nature of some of our products, we are unable to accept returns. We offer customers refunds or replacements if the products are not delivered to an acceptable quality, as detailed above.

6. Flower availability and substitution
All floral products are subject to availability. In the event of any supply difficulties or if the flowers we have received from our growers that are needed to make up your order do not meet our high-quality standards, we reserve the right, at our absolute discretion, to substitute any product with an alternate product of a similar style and equivalent (or greater) value and quality.

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6. Circumstances Beyond Our Control

1. Adverse weather conditions
During adverse weather conditions (including but not limited to heavy snow, ice, flooding or high winds), our delivery and our delivery partners may not be able to deliver orders on time. This is outside of our control and we cannot accept responsibility for the late delivery of the order. Therefore, in the event of adverse weather conditions, we aren't able to refund or offer re-delivery of affected orders.

2. Force Majeure
La Fête Fleurie shall not be liable for delay in performing or for failure to perform its obligations if the delay or failure results from any of the following: (i) Acts of God, (ii) outbreak of hostilities, riot, civil disturbance, acts of terrorism, (iii) the act of any government or authority (including refusal or revocation of any licence or consent), (iv) fire, explosion, flood, fog or adverse weather, (v) power failure, failure of telecommunications lines, failure or breakdown of plant, machinery or vehicles, (vi) default of suppliers, sub-contractors or delivery partners, (vii) theft, malicious damage, strike, lock-out or industrial action of any kind, and (viii) any cause or circumstance whatsoever beyond our reasonable control.

 

7. Our Liability

1. Subject to clause 5.2, 5.3 and 5.4, whilst we agree to use all reasonable endeavours to ensure that La Fête Fleurie is fully operational and error-free we cannot guarantee this and, therefore, accept no responsibility for any interruption of the La Fête Fleurie service and shall be released from our obligations under these Terms and Conditions in the event of any cause beyond our reasonable control which renders the provision of the La Fête Fleurie service impossible or impractical.

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8. Customer and Recipient Personal Information

1. To ensure that we can communicate effectively with both customers and recipients, it is very important that you provide accurate personal information.

2. Please remember that we value your privacy and will never lease, rent or sell your private information. For more information, please see our privacy policy.

3. During the checkout process, we ask for the following personal information:

1. Customer's email address We use this information to provide a better customer experience by sending order confirmations, substitution information, dispatch confirmations and delivery confirmations. We will also use the customer's email for marketing communications from time to time. Please ensure that email addresses are accurate.

2. Customer's full name and address We will use the customer's address for marketing communications from time to time.

3. Customer's telephone number We use this information to contact customers in the event of problems with the order such as payment failures or delivery issues.

4. Recipient's full name and address We require this information in order to deliver the flowers you have ordered. It is vital that the recipient's address is accurate.

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9. Intellectual Property

1. All trademarks, logos, content (including our website’s structure and layout), graphics, images, photographs, animation, videos, text and software used on this site are our intellectual property or that of our suppliers, partners or other users. For the purposes of your personal use only, you may view such material on your screen and print a single copy. You may not otherwise use, sublicense, retrieve, display, modify, copy, print, sell, distribute, download, hire, reverse engineer (unless permitted by applicable law) or create extracts of, or derivative works from, such material without our specific prior written consent.

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10. General

1. We reserve the right to supplement and amend the Terms and Conditions on which you are permitted access to the La Fête Fleurie site and/or the La Fête Fleurie service from time to time. We will post any changes on the La Fête Fleurie site and it is your responsibility as a customer to review the Terms and Conditions on each occasion you access the La Fête Fleurie Changes will be effective five (5) hours after the posting of any such change and all subsequent dealings between you and us shall be on the new Terms and Conditions.

2. We do not guarantee that our website, mobile applications or services will be uninterrupted or error-free and we will not be responsible for any losses arising from such errors or interruptions. Additionally, we reserve the right to suspend, restrict or terminate access to the La Fête Fleurie website, mobile applications and/or the La Fête Fleurie services for any reason at any time for repair, maintenance, improvement or other technical reason, and to make changes to them.

Your Privacy: Our General Data Protection Regulation Compliance Statement

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La Fête Fleurie
Tel: 07976 618684
Email: hello@lafetefleurie.co.uk

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At La Fête Fleurie we are committed to safeguarding and preserving the privacy of our visitors.

This is a statement of the General Data Protection Regulation compliance policy that is adopted by La Fête Fleurie for delivering our services and products. La Fête Fleurie will, when delivering these services and products, collect and use personal information only which is relevant to the work that we are undertaking and which will be controlled, stored and processed in accordance with the General Data Protection Regulations (GDPR), howsoever it is collected, recorded and used; whether it be on paper, in electronic media form (e.g. in a computer system), or recorded by other means.

 

We consider the lawful and correct treatment of personal information by the company as critical in maintaining the confidence of our clients; we therefore manage and process personal information lawfully and correctly.

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We do update this Policy from time to time so please do review this Policy regularly.

 

What is personal information?

Information is defined under the GDPR as being Personal Information if any of the following criteria are met:

  • Can a living individual be identified from the data, or, from the data and other information in the possession of, or likely to come into the possession of, the data controller?

  • Does the data “relate to” the identifiable living individual, whether in their personal or family life, business or profession?

  • Is the data “obviously about” a particular individual?

  • Is the data “linked to” an individual so that it provides particular information about that individual?

  • Is the data used, or is it to be used, to inform or influence actions or decisions affecting an identifiable individual?

  • Does the data have any biographical significance in relation to the individual?

  • Does the data focus or concentrate on the individual as its central theme rather than on some other person, or some object, transaction or event?

  • Does the data impact or have the potential to impact on an individual, whether in a personal, family, business or professional capacity?

  • We adhere to the Principles of Data Protection, as set out in The Data Protection Act 1998 and the General Data Protection Regulations (GDPR) 2018.

Principals of collecting personal data

Specifically, these Principles require that personal information:

  • Shall be processed fairly and lawfully and, in particular, shall not be processed unless specific conditions are met.

  • Shall be obtained only for one or more specified and lawful purposes, and shall not be further processed in any manner incompatible with that purpose or those purposes.

  • Shall be adequate, relevant and not excessive in relation to the purpose or purposes for which they are processed.

  • Shall be accurate and, where necessary, kept up to date.

  • Shall not be kept for longer than is necessary for that purpose or those purposes.

  • Shall be processed in accordance with the rights of data subjects under the Act.

  • Appropriate technical and organisational measures shall be taken against unauthorised or unlawful processing of personal data and against accidental loss or destruction of, or damage to, personal data.

  • Shall not be transferred to a country or territory outside the European Economic Area unless that country or territory ensures an adequate level of protection for the rights and freedoms of data subjects in relation to the processing of personal data.

Collection of data

La Fête Fleurie will, through appropriate management and by strict application of criteria and controls:

  • Observe fully the conditions regarding fair collection and use of information.

  • Meet its legal obligations to specify the purposes for which information is used.

  • Collect and process appropriate information and only to the extent that it is needed to fulfil operational needs or to comply with any legal requirements.

  • Ensure that the quality and accuracy of information used is adequate and is maintained.

  • Apply strict checks to determine the length of time information is held and that it is stored for no longer than is necessary.

  • Ensure that the rights of people about whom information is held are able to be fully exercised under the Act and Regulations. These include: the right to be informed that processing is being undertaken, the right of access to one’s personal information, the right to prevent processing in certain circumstances and the right to correct, rectify, block or erase information.

  • Take appropriate technical and organisational security measures to safeguard personal information.

  • Ensure that personal information is not transferred abroad to countries to which transfers are not permitted under the GDPR.

Storing your personal data

All information storage and processing systems used by La Fête Fleurie are designed to ensure that:

  • Everyone handling, managing and working with personal information understands that they are contractually and legally responsible for following the GDPR and good data protection practice.

  • Everyone handling, managing and working with personal information is appropriately trained to do so.

  • Everyone handling, managing and working with personal information is appropriately supervised.

  • Anyone wanting to make enquiries about personal information knows how to do so.

  • Queries about personal information are promptly and courteously dealt with, in accordance with the GDPR.

  • Methods of handling, managing and working with personal information are clearly described.

  • A regular review and audit is made of the way personal information is managed.

  • Methods of handling, managing and working with personal information are regularly reviewed, assessed and evaluated.

  • The performance of the methods and process is regularly reviewed, assessed and evaluated.

 

GDPR compliance policy for marketing and general information

 

Information Processing - General

We do not undertake automated decision making about or profiling of personal data.

Data subjects have a right, as set out in the GDPR, to obtain the personal information which is stored and used by us, and can obtain this information by contacting the Data Protection Officer whose details are given in this document. The data comprising the personal information will be delivered to the data subject in a secure manner and in a format which is readily accessible using common proprietary data access tools (such as word processor document or spreadsheet viewer programs).

 

What Information We Collect

We acquire and use information relating to commercial organisations and individuals for use in our marketing and sales activities.

Our clients provide some of this information directly to provide services or when contacting us for the purposes of making an enquiry.

We also obtain information by recording how persons use our website by means of embedded technology such as cookies, and by receiving written enquiries and usage data from relevant forms hosted on our website.

If you are requested by us to provide your personal data, you may of course decline to do so. However, if you do choose not to provide data that is necessary to enable us to provide a service to you, we may not be able to deliver that service to you.

The information that we obtain may be dependent upon the nature and context of your enquiry. The information that we may ask to collect in order to fulfil our service can include the following:

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Name and contact data
We collect your first and last name, postal address, phone number and e-mail address.

Demographic data
We may on occasion collect data about you such as your profession, country and preferred language.

Location data
Our online services may obtain imprecise location data: e.g. a location derived from your IP address or data, that indicates where you are located with low precision, such as at a city or postcode level.

Content
We may collect the content of any data files and communications that you may send us in the course of a project, together with any physical documents that you may give us when these are necessary to provide you with the service you have purchased. Data we collect may include:

  • the address, subject line and body of an email

  • text or other content of an instant message

  • audio and video recording of a video message or attachment

  • audio recording and transcript of a telephone call or voice message you send to us or receive from us.

 

What we use the data we collect for

We use the information that we collect from you to provide our services to you. In addition to this we may use the information for one or more of the following purposes:

  • To provide information to you that you request from us relating to our activities.

  • To provide information to you relating to other information that may be of interest to you. Such additional information will only be provided where you have consented to receive such information.
    For information about how to manage, edit or to delete contact data which contains your personal information, please use the How to access & control your personal data found in this privacy statement.

 

How to access and control your personal data

You can submit a request to view, edit or delete any personal data that we hold.

You may do so by submitting a request in writing or by email. We will respond to requests to access or delete your personal data within 30 days.

 

Your marketing choices

You may opt out of receiving marketing information by unsubscribing using the link incorporated into all our e-mail communication.

 

Disclosing your information

We will not disclose your personal information to any other party other than in accordance with this

 

Privacy Policy and in the circumstances detailed below:

Where we are legally required by law to disclose your personal information.
To further fraud protection and reduce the risk of fraud.

Third party links

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On occasion, we include links to third parties on this website. Where we provide a link it does not mean that we endorse or approve that site’s policy towards visitor privacy. You should review their privacy policy before sending them any personal data.

In accordance with the Data Protection Act 1998 you have the right to access any information that we hold relating to you.

 

Cookies

 

About cookies

Cookies are small packets of information stored by a web browser on your computer.

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There are two main types of cookies: session cookies and persistent cookies.

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Session cookies are removed from your computer when you close your browser and are mainly used, for example, to store information about the items in your shopping basket.

Conversely, persistent cookies remain stored on your computer until they are deleted or when they reach their expiry date. This type of cookie is often used to anonymously track your activity on a website so the website owner can analyse the data to see if there are ways they can improve their website.

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There are many reasons why a website may use cookies, however, the important thing to know about them is they are harmless.

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Cookies used by La Fête Fleurie

La Fête Fleurie does not use cookies directly and for any information on how they are used in our database we would be referring to our website provider to gather this information. Our website is managed and hosted by Wix.

 

Contacting Us

Should you have an enquiry relating to data protection, you may contact us by telephone on 07976 61884, or via e-mail at hello@lafetefleurie.co.uk.

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